FAQ


Custom & Personalized Orders

If you are interested in a custom or personalized order, please contact us. This includes color, size, style preferences, etc.

Please contact us for current production times if you need your custom item by a certain date,

Care Instructions

The fringe on your wall hanging may need to be gently combed with your fingers after shipping.

The natural stones attached with wire may need to be straightened. Please be sure you don’t get poked by the wire end on the back. I tuck them, but shipping may have moved it.

The loops around the hanging dowel may need to be spaced out evenly.

Please contact us with other care related concerns.

Gift Wrapping & Packaging

All orders come wrapped in tissue paper, tied with decorative twine. We slide a card with care instructions on the back under the twine. It is ready to be given as a gift, and gift messages can be included with the care card.

Orders are either packaged in a box or between stiff cardboard for protection and shipped in a bubble envelope.

Size & Color Details

We try to be as accurate as possible with sizing. However, due to the handmade nature of our weavings, all measurements are approximate, especially for made to order items.

Please note color difference between screens may occur even though we try to show the colors as accurately as possible in our photographs.

Shipping

Ready to ship listings will be dropped at the post office in 1-3 business days.

For custom or made to order listings, refer to our conversation or the listing for production times. Production times are subject to change. Your order will be shipped after the item is completed.

If you need expedited shipping, please contact us first or select the appropriate option at checkout. For rush production for custom/made to order items, please contact us as well.

In the event of customs fees for international orders, you will be responsible for any fees charged. We do not collect customs fees, your country does. All items will be declared on customs forms accurately. We will not fraudulently declare purchases as gifts to dodge customs fees.

Wall Hangings

All items are made with quality fibers. We use mostly use natural fibers and materials such as merino wool roving, wool or wool blend yarn, cotton, silk, driftwood, quartz, etc.

Each Whisker Woven wall hanging is handmade in a smoke free, cat-friendly home studio.


Please read our policies or contact us for more information.